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Services available at: Lister Hospital, New QEII Hospital, Mount Vernon Cancer Centre
At East and North Hertfordshire NHS Trust, we have inpatient pharmacy departments based at the Lister Hospital and Mount Vernon Cancer Centre sites. We also provide a service to New QEII Hospital and Hertford County Hospital.
The pharmacy department at the Lister Hospital and Mount Vernon Cancer Centre provides a comprehensive Pharmacy and Medicines Management Service to the patients and staff at these sites and external organisations.
Our pharmacy team are committed to improving the health of our patients through the efficient use of resources. As an inpatient, you will be required to bring all your regular medication in their original containers. This allows the pharmacy team to complete an accurate medication history and support medicines administration during your admission.
Please note the Trust pharmacy teams can only dispense prescriptions prescribed by hospital clinical staff – it is not possible to process prescriptions written by GPs, including GP out-of-hours services, or other community healthcare professionals.
If you need access to a late opening community pharmacy, please check the information held on the NHS website.
The Lister, New QEII and Mount Vernon outpatient pharmacies are managed by YourHealth Pharmacy. Information about their services can be found at https://yourhealthpharmacy.org/
The pharmacy team at the Lister and Mount Vernon comprises of:
- Pharmacists and Foundation Trainee Pharmacists
- Pharmacy Technicians and Pre-registration Trainee Pharmacy Technicians
- Pharmacy Assistants
- Administration staff
The services provided by our teams include:
- Clinical trials
- Clinical pharmacy service
- Dispensing and supply
- Homecare medicines service
- Medicines information
- Aseptics and oncology
Lister Hospital
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- Monday – Friday: 9am to 6pm (excluding bank holidays)
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- Saturday: 9am to 3pm
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- Sunday: 10am to 2pm
Mount Vernon Cancer Centre
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- Monday – Friday: 9am to 5pm (excluding bank holidays)
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- Saturday: 9.30am to 12.30pm
Provided by YourHealth
Lister Hospital
- Monday, Tuesday, Wednesday and Friday: 9am to 5.30pm (excluding bank holidays)
- Thursday: 9.30am to 5.30pm
- Saturday: 9am to 12noon
Mount Vernon Cancer Centre
- Monday – Friday: 9am to 5pm (excluding bank holidays)
New QEII Hospital
- Monday – Friday: 9am to 5pm (excluding bank holidays)
When collecting your hospital prescription, you can wait in one of our seating areas or drop your prescription off and return later to collect it. Liaise with the pharmacy team when you should return. Normal prescription charges apply to all medicines dispensed for hospital outpatient prescriptions. You can pay using cash or debit/credit card. If you are entitled to a free prescription, you are asked to sign the prescription and show proof of exemption.
YourHealth Pharmacy, the outpatient pharmacy department of the Trust, provides a free of charge prescription delivery service to all patients of the East and North Hertfordshire NHS Trust. We currently operate our delivery service from the New QEII Hospital and the Mount Vernon Cancer Centre. Please provide up to 72 hours for our pharmacy team to prepare and deliver your prescriptions.
Please contact the following pharmacies for more information:
- Mount Vernon Cancer Centre
020 3826 2506 (see opening times above) - New QEII Hospital
01707 247502 (see opening times above)
The Trust provides information for patients to help support them with their medication, including a helpline and patient leaflets. More information about this can be found on the Medication Advice page.
For many years in a row, whilst the Staff Awards have been held, the pharmacy team and team members have received the following accolades:
- 2019: The G4S Patients First Award
- 2022: The Nervecentre Clinical Team of the Year presented to the Covid Medicines Delivery Unit and The InPhase Patient First Award presented to the Covid Medicines Delivery Unit
- 2023: Seamless Service Award, awarded to Pharmacy Technician Specialist – IDT & Complex Discharges
- 2024: The Hunter Healthcare Improve ViP Award, awarded to Pharmacist Advanced, Endocrinology & High Cost Drugs
We have an active X (Twitter) account. Follow us at @PharmacyENHT for any vacancy information, good news stories and updates.
Education and training
We have a dedicated education and training team supporting our trainee pharmacists and trainee technicians at the Lister Hospital site.
Applying for a Foundation Trainee Pharmacist post
East and North Hertfordshire NHS Trust has six Foundation Trainee Pharmacist places each year, two of these being split between Lister Hospital and a GP surgery. The programme commences at the end of July/early August each year. Applications are made via the ORIEL system. Information about our Foundation Trainee Pharmacist programme is available on this presentation.
Applying for a Pre-registration Trainee Pharmacy Technician, Pharmacy Support Worker or Pharmacy Apprenticeship posts
Applications for a Pre-registration Trainee Pharmacy Technician or Pharmacy Support Worker post can be made via NHS jobs.
For any further information or informal visits please contact Chloe Chapman via email or 01438 284032. Information about our Pharmacy Technician and Support Worker Apprenticeship training programme is available on this presentation.
Applying for work experience in the pharmacy department
For opportunities to get work experience in the pharmacy department, please apply on the Talent Academy portal.
Recruitment
All job vacancies are posted on NHS Jobs.
If you are a registered pharmacist or technician, or have experience working in a pharmacy and are looking for a job – whether short or long term – please contact Deepika Shah, Deputy Chief Pharmacist.
Medicines Information Service
The pharmacy medicines Information team at East and North Hertfordshire NHS Trust provides a full range of advice relating to medicines, to all healthcare professionals working in the Trust’s sites and patients under the care of the Trust.
Information about medicines is gained from an extensive range of sources, which are regularly updated to provide the most up to date information available.
Our specialist pharmacists answer queries relating to medicines and related therapies, including the following areas:
- Administration and dosing information
- Adverse drug reactions
- Availability of medicines
- Drug interactions
- Safety of drugs in pregnancy and breastfeeding
- Safety of drugs in kidney and liver disease
- Tablet identification
- Medicines in children
The pharmacy patient helpline aims to help answer questions that patients may have about their medicine that they have been prescribed which might arise after they have left the hospital.
Medicines information patient helpline opening times:
- Monday – Friday 9am to 4pm (except Thursdays 9.30am to 4pm)
- Telephone number: 01438 286150
Email: [email protected]
For any other enquiries about medicines, please contact your GP or local pharmacy. If you have an urgent enquiry or life-threatening medical condition, please call 111 or 999.
Formulary
View the East and North Hertfordshire NHS Trust’s Formulary here.
