Replacement batteries, tubing and filters
If you require for replacement batteries, tubing or filters please contact us by post, phone or email:
Phone:
Lister Hospital: 01438 284 055
Post:
Lister Hospital:
Audiology Department, Lister Hospital, Coreys Mill Lane, Stevenage, Hertfordshire, SG1 4AB
Please include an appropriately sized envelope and postage stamp for return of hearing aids, tubes or batteries.
Email:
Please email [email protected] and include your name, date of birth and hospital/NHS number (if known) along with your message. Emails are checked daily.
Repair and maintenance of your hearing aid
Please follow the appropriate link:
Connectivity devices, assistive listening devices and accessories
Please follow the below links for details and advice:
www.connevans.co.uk/
www.phonak.com/uk/en/hearing-aids/accessories.html
Adult
Please follow the below link where you can choose the type of hearing aid you have and watch video’s on general use of your hearing aid(s), how to use the functions of your hearing aid(s), re-tubing and cleaning.
www.c2hearonline.com/patient1.html
Please note that the hearing aid in the video may not be the same make and model as your own but the same principles apply
Please note that not all functions are active on all hearing aids
Colour code
Your hearing aids are individually programmed for each ear. It is therefore important that they are inserted in the correct ears. Inside the battery casing or on the inside edge of the hearing aid model is a colour code – Red for Right, Blue for Left.
Earmould impressions
For new earmould impressions please either call or email to book a repair appointment. Please ensure your ears are free of wax before attending the appointment.
Paediatrics
Please follow the link to the NDCS website page ‘how do hearing aids work?’. This explains the features, functions, care and maintenance of a paediatric hearing aid.
Please note that not all functions are active on all hearing aids
Earmoulds/Open fit
For new earmould impressions please either call or email the paediatric administrator to book an appointment. Where possible please ensure that your child’s ears are free of wax before attending the appointment.
If your child has an open fit type of hearing aid, please see https://c2hearonline.com/patient1.html for insertion and cleaning.
FM and connectivity
For help with FM / radio aid / hearing aid connectivity – please contact your Teacher of the Deaf. If you do not know who your Teacher of the Deaf is please email us.
Colour code
Your hearing aids are individually programmed for each ear. It is therefore important that they are inserted in the correct ears. Inside the battery casing or on the inside edge of the hearing aid model is a colour code – Red for Right, Blue for Left.
Further information
For further information please follow link to NDCS leaflet page where you can find information including; glue ear, support for hearing loss, hearing loss explained and hearing loss and syndromes:
www.ndcs.org.uk/information-and-support/
www.ndcs.org.uk/documents-and-resources/
Audiology
